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The suggestion box is a feedback channel built into the ERP and MES. Any signed-in person can send an idea or report a problem from whatever page they are on; administrators and managers read the results in Resources → People → Suggestions.

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Send a suggestion

1

Open the form

In the ERP, select Suggestion (megaphone icon) in the top bar. In MES, select Suggestion in the sidebar.
2

Write the message

Type into the box labelled Ideas, suggestions or problems?. Send stays disabled until the message is at least 3 characters long.
3

Choose the options

  • Submit anonymously is ticked by default. Leave it ticked to hide your name from the reviewers; untick it to have the suggestion filed under your name.
  • The emoji button picks the icon shown beside the suggestion. The default is a light bulb.
  • The image button attaches one image of up to 10 MB. A larger file is refused with File size exceeds 10MB limit. Use the badge’s close button to remove it before sending.
4

Send

Select Send. Alforse confirms with Suggestion submitted. Clear empties the text and Cancel closes the form.
The form records the page you were on (its path), so reviewers can see where the problem happened.
No account permission is needed to send a suggestion, only a signed-in session.

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Send to Alforse

When the Send to Alforse option is shown, it is ticked by default. It sends a copy of the suggestion to the Alforse team, in addition to your company’s own list. The copy contains:
  • your company’s name;
  • the message text, the emoji and the page path;
  • the submitter’s name and email, or Anonymous if you ticked Submit anonymously;
  • a link to the attachment, if any, which works for 7 days.
Untick Send to Alforse to keep the suggestion inside your company. The option appears only when the service has it switched on, so you may not see it.

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Review suggestions

Open Resources → People → Suggestions. Viewing the list requires the view permission on resources and an employee account. The detail drawer shows the Emoji, the full Suggestion, Submitted By, Date, Path and, when there is one, View Attachment, which opens the file in a new tab.

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Tag and re-label

Reviewers sort suggestions with Tags: pick an existing tag or type a new one in the Tags field of the drawer. Tags save as you change them. Changing the emoji in the drawer requires the update permission on resources.

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Delete a suggestion

Right-click a row, or open its menu, and choose Delete Suggestion. It needs the delete permission on resources, and the confirmation says This action cannot be undone.
Suggestions have no status, assignee or reply. They are a read-and-tag list, not a ticketing system.

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Privacy

An anonymous suggestion stores no author at all, so even administrators cannot find out who sent it. Only a suggestion sent with Submit anonymously unticked is attributed.

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Troubleshooting

People

Employees, shifts and the rest of the People area.

Notifications

Suggestion is a notification topic you can mute.