Who can see billing
Changing anything on the page (opening the portal, transferring ownership) also needs the Update permission on Settings.
The Billing page
The page has two cards.Manage Subscription
A limit shown as ∞ means the plan sets no limit for it.
Select Manage Subscription to open the subscription portal. There you update the payment method, see and download invoices, and change or cancel the subscription. If the portal cannot be opened, the page shows “Failed to access billing portal”; try again a little later.
Manage Ownership
The owner can hand the company over to another employee, for example when they leave. The new owner gets full access to billing and administrative settings. If no one else is listed, the card says “No other employees found. Add employees to enable ownership transfer.” Invite the person first (see permissions).Choosing a plan
A new company picks its plan as the last step of getting started. The Select a plan page shows a card per plan:- the price per user and month (/month/user), or Contact us for a custom plan;
- what the plan includes;
- Start N Day Free Trial (or Start Now when there is no trial) for a plan you can start yourself. It takes you to the checkout to enter payment details. The page notes that you are not charged during the trial and can switch or cancel anytime;
- Talk to Sales for plans that are arranged with Alforse. It opens the Alforse sales page.
When there is no active subscription
Until your company has an active subscription, every sign-in takes you back to the Select a plan page. The same happens later if the subscription is cancelled, or if it is paused or suspended: the app sends users to the plan step until the subscription is active again. A payment that is past due does not lock you out straight away; the subscription stays in force during the payment grace period.Locked features
Some features belong to higher plans. On a plan that does not include them, Alforse shows them but does not let you use them:
Some plan features are hidden rather than locked: on other plans, Backups is missing from Settings (see backups) and the AI assistant button is not shown. Once the plan is upgraded, the features unlock without any change on your side.